International Journal of Hospitality and Tourism Systems

2015 | Volume 8 | Issue Issue 1

The Impact of Bar Service Operation Practices on Organizational Performance in Indian Hotel Industry

1. Mohinder C. Dhiman – KurukshetraUniversity, Kurukshetra, Haryana, India

2. Abhishek Ghai – KurukshetraUniversity, Kurukshetra, Haryana, India

Received
- 		Accepted
- 		Published
19-Jun-2015
Abstract
The paper has a two fold purpose - examine the impact of bar service operation practices (BSOP) on organizational performance (OP) and study the relationship between organizational performance and demographic variables. Based on a survey of 362 bar managers perceptions on the impact of bar service operation practices on organizational performance were assessed by 59 practices and 6 demographic variables. Bivariate test and ANOVA were employed to test the working hypothesis in the study. Results indicated that there is a positive relationship between the bar service operation practices and organizational performance. Further, the results indicate some practical and managerial implications to improve organizational overall performance.
Keywords Bar, Service, Practices, Hotel, Industry, Performance, India
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