Saturday, 21 Oct, 2017




International Journal on Customer Relations

Chief Editor

Dr. Urvashi Makkar
Director General
G.L. Bajaj Institute of Management and Research,
Greater Noida
U.P., India


Dr. Kirti Dutta
Professor & Dean
G.L. Bajaj Institute of Management and Research,
Greater Noida
U.P., India

Associate Editor(s)

Dr. Prachi Agarwal

Assistant Professor

G.L. Bajaj Institute of Management and Research

Greater Noida, India

Dr. Vishal Kamra

Assistant Professor

Amity School of Business, Amity University

Sector-125, Noida, U.P., India

Editorial & Advisory Board

Prof. Joseph Horton

University of Central Arkansas


Prof. Brij Mohan

Professor- Social Work

Louisiana State University


Prof. Ronald E. Berenbeim

Adjunct Professor

New York University

Stern School of Business Administration


Cr. Ravi Jaidka

Executive Director

The Indian Sugar & General Engineering, Corp. (ISGEC)

Yamuna Nagar

Haryana; India

Dr. K.L. Johar

Former Vice Chancellor

Guru Jambeshwar University


Haryana; India

Dr. Elisante Ole Gabriel,

Coordinator, Consultancy Services in EDC

Faculty of Commerce, Mzumbe University,

Mzumbe; Africa

Prof. Shiv K. Tripathi

Vice Chancellor

Mahatma Gandhi University


Dr. Kingstone Mutsonziwa

Head of Information and Research

FinMark Trust

South Africa

Dr. Sorab Sadri

Professor of Management Studies

Director, School of Business and Commerce

Manipal University, Jaipur; India

Anjali Tuteja

EDI/SAP Consultant

Centre for Disease Control

Atlanta GA; USA

Harinder Kumar


Ministry of Home Affairs

Government of India, Delhi; India

Ashish Patel


Morgan Franklin Consulting

Mclean, VA, USA
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