1.
Leslie Kgapola
– Doctoral (phd) Candidate In Labor Relations Management.
2.
Paul Smit
– Doctoral (phd) Candidate In Labor Relations Management.
Abstract
The right to belong to a trade
union is contained in ILO Core
Convention 87 on Freedom of
Association. Employees join
trade unions for different reasons
and motivations and they in return
expect certain services and
support from the trade unions.
Unions are service organizations
and they must satisfy their members
by providing good services.
The quality of services and benefits
offered by trade unions to
their members must lead to member
satisfaction, as satisfied and
committed members are more
likely to participate in union activities.
This research revealed
that even though there seems to
be reasonably high level of commitment
from union members,
about 40% of union members are
not satisfied or neutral.
