1. – Indian Institute Of Management Ranchi, India.
| Received
13-Feb-2026 |
Accepted
- |
Published
13-Feb-2026 |
Abstract
This case study employs the Conflict Expression Theory (CET) to assess the Tata–Cyrus Mistry conflict by focusing on conflict communication
modes, examining expression styles of stakeholders across four phases. The study shows how indirect and low-intensity signals fail to prevent escalation. The boardroom coup of ousting Mistry, when conflict expression became covert yet highly oppositional, led Mistry to adopt direct high-intensity responses through media and legal channels resulting in the escalation spiral. Using secondary data from corporate statements, court records and research the case shows the evolution of conflict expression and the conflict. This study emphasizes managing both organizational disagreements and their expression modes.
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