1.
| Received
04-Jun-2026 |
Accepted
- |
Published
04-Jun-2026 |
Abstract
The purpose of the study is to find
out the human resource (HR) roles
in India replicating the model for
multiple roles proposed by Conner
and Ulrich (1996). Based on the
data collected from 293 managers
- both HR and non-HR, the study
concludes that HR is playing predominately
administrative expert
and employee champion roles now.
But in future its predominant roles
will be as a strategic partner and
a change agent. The study finds
that the overall quality of delivery
of HR services is going to be increased.
Further, no significant difference
is established about the HR
roles between manufacturing, service
and software organisations.
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Open Access