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International Journal on Customer Relations

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Volume : 7 Issue : Issue 2
Published : 2019

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Articles

Customer Criterion for Selecting a Bank: An Exploratory Factor Analysis from an Indian Perspective

Gunjan Sharma, Kushagra Kulshreshtha | 1-8

Customised Customer Contact Services in Hotels - The State of the Art

Maria Nascimento Cunha, Isabel Miguel | 9-15

A Study on Gender Differences in Motives of Visit Intention, Perceived Value and Tourist Satisfaction With Rural Tourism in India

Anil Kumar | 16-26

An Exploratory Study of Customer Perceptions of Usage of Chatbots in the Hospitality Industry

Mihir Dash, Suprabha Bakshi | 27-33

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