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International Journal on Customer Relations

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Volume : 2 Issue : Issue 2
Published : 2014

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Articles

Analysing Relationship Quality Perspectives in Indian Retail

Ekta Duggal | 1-8

Revisiting Customer Satisfaction and Loyalty as a Sustainable Approach for Indian Consumer Banking

Jyoti Sharma | 9-16

Impact of Demographics of Consumers Towards Online Shopping: A Comparative Study of Online Consumers in India and US

Bharti Motwani, Sharda Haryani, Sukhjeet Matharu | 17-25

Ethical Marketing as a Tool for Developing Customer Relations: An Empirical Analysis

Naresh Sharma, Bodh Raj Sharma | 26-31

Empirical Study on Cluster Analysis of the Smartphone Segment

S. Lakshmy | 32-36

The Effect of Servicescape of Casual Restaurants on Youths Dining Experience

Abhisek Jana, Rajeshwari Chatterjee | 37-44

An Empirical Study to Assess the Perceived Security & Privacy Concern and Perceived Security and Privacy Satisfaction Regarding the Use of Internet Banking Among Bank Customers

Tejinderpal Singh | 45-53

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