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| Received
04-Jun-2026 |
Accepted
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Published
04-Jun-2026 |
Abstract
The aim of this paper is to review the earlier studies on offshore outsourcing.
Based on the review, the paper put forward the importance of widening the
range of earlier studies. Studies are required from service receiver’s point of view
incorporating their benefits and risks, which are often ignored. The paper also
highlighted the scope for further research as offshore outsourcing of services is
not limited to a few operational areas. There is a need for empirical studies based
on qualitative as well as quantitative measures for a better understanding on the
issues related to offshore outsourcing business because of the continuous demand
of these services in current global competitive environment. The paper provides
synthesis of viewpoints on various dimensions such as reasons behind offshore
outsourcing, theoretical justification, and future expectations from the service
provider firms.
Keywords: Outsourcing, Offshoring, Profitability, BPO, and KPO.
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