1.
Vandana Soni
– Research Scholar, Haryana School of Business, Guru Jambheshwar University of Science & Technology, Hisar, Haryana, India.
2.
Mandeep Malik
– Research Scholar, Haryana School of Business, Guru Jambheshwar University of Science & Technology, Hisar, Haryana, India.
3.
B. K. Punia
– Senior Professor (Retd), Haryana School of Business, Guru Jambheshwar University of Science & Technology, Hisar, Haryana, India.
Abstract
Leadership style and its effect on employee happiness in India’s service industry is the focus of this study. Banking, education, hospitals, information technology and related services, manufacturing operations, and tourism were the six main divisions into which the industry was divided. In order to carry out this study, questionnaires were sent out. Participants in the study were professional personnel from various service sectors in India; 516 out of 550 questionnaires provided were included. This study’s results show that autocratic leadership styles, characterized by harsh regulations and tyrannical actions, alter the work atmosphere. When such behavior is prevalent in a business, workers lose motivation and perform poorly. In contrast, when a more democratic style of leadership is used, people feel content and are more likely to be persuaded to complete their tasks. People who work there have strong feelings of attachment and community. Group members who are more prone to allocate their resources elsewhere managed by an autocratic leader, according to the data. It didn’t matter if they acknowledged favorable personal benefits from the leader; most group members preferred an autocratic leader over a democratic one. This shows that the parts of an authoritarian leader’s style that deal with procedures are more harmful than the parts that deal with distribution. Therefore, authoritarian leadership isn’t the best option for the labor force and its employees in the long term.
Keywords Leadership Styles, Autocratic Style, Democratic Style, Workplace Well-being, Service Sector
