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Outsourcing Hotel Housekeeping Services: An Investigation into the Critical Challenges during the Pandemic Times

International Journal of Hospitality and Tourism Systems

Volume 15 COVID-19 Issue

Published: 2022
Author(s) Name: Akshita Tiwari, Malini Singh, Ashish Dahiya | Author(s) Affiliation: Amity School of Hospitality, Amity University, Uttar Pradesh, India.
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Abstract

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The current research holds significance for its contribution to literature based on outsourcing and the challenges faced in the present time of the virus outbreak by hotel housekeeping services. The primary research objective is to provide insights into Outsourcing challenges keeping in mind the current trends and practices. The study used an extensive literature review from multiple secondary and primary data sources and conducted on 5-star hotels in Delhi NCR. A quantitative survey conducted to achieve the study’s objectives given the research requirements. The study attempts to identify the outsourcing practices and challenges faced by the hotel housekeeping department. The current research explored the housekeeping department’s perspective regarding the services offered by outsourcing agencies and what they offer in return, along with the challenges faced by the application of outsourcing. The results highlighted the need for proper management in day to day outsourcing activities and performance monitoring systems for the outsourcing staff in hotels. The study concludes with specific implications based on the findings. This paper shall hold insights for the hotel industry to redesign their outsourcing strategies and successfully overcome the challenges brought about by the pandemic. The further scope of research is also discussed, which shall hold valuable insights for future research in hotel housekeeping and the practice of outsourcing.

Keywords: Housekeeping Services, Outsource, Pandemic

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