Future of e-Banking in India : An Empirical Study of Employee’s Perceptions
Published: 2010
Author(s) Name: Dr. R.K. Uppal, Poonam Rani
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Abstract
The paper is an attempt to study the perceptions of employee’s regarding e-banking services and their future in India. On the basis of five-point likert-type scale, this paper concludes that the employees are satisfied with the working of e-channels and they are agree to use the e- channels but not much satisfied with the knowledge management and behavioral aspects of e-banking. The employees experienced some frustration and a major problem of lack of knowledge of e-channels and their operating ways while dealing with these channels are the most prevalent ones.
Keywords : e-Channels, Employee’s Perceptions.
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