A Comparative Study of Job Expectations of Generation X and Y Employees in Hotels of Udaipur

Abstract

Employee expectations have a great impact on individual performance as well as the overall organizational performance. Employee expectations also affect the workplace environment that determines employee morale, productivity and team-building abilities. Understanding how positive and negative expectations affect the workplace is an important in creating a harmonious workplace. With an age gap of nearly 50 years between the oldest and youngest employees in some organizations, there is a broad range of perspectives, needs, expectations, job profile, money and attitudes. In the current scenario workplace is most definitely a multigenerational one. Each generation has its own set of expectations, needs, values and working styles. Generation X refers to the group of people born between the years of 1964 and 1979 following the traditionalist in Indian context. This generation came of age during the boom of technology. Generation Y refers to the group of people born between the years of 1980 and 2000 following the Generation X in Indian context. They are a diverse generation with an open mind and acceptance for differences in race, gender and ethnicity. Gen Y are independent, techno-savvy, entrepreneurial hard workers who thrive on flexibility. A sample size of 60 employees from generation X and 60 employees from generation Y of the total population has been taken. Primary data has been collected by using questionnaire based on Likerts scale. Questions are framed in such a way that the answers reflect the ideas and thoughts of the respondents with regard to various parameters of job expectations.

Keywords: Hotel Industry, Job Expectations, Gen. X, Gen. Y

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