Tuesday, 16 Jul, 2024




Influence of Emotional Intelligence on Employee Satisfaction: An Empirical Study of Banking Sector

Journal of Strategic Human Resource Management

Volume 5 Issue 1

Published: 2016
Author(s) Name: Prabhjot Kaur Mahal | Author(s) Affiliation: Associate Professor, Chandigath Group of Colleges, Jhanjeri campus, Kharar, Mohali, Punjab, India
Locked Subscribed Available for All


This study explores the relationship between emotional intelligence and employee satisfaction among executives working in service sectors in northern India including Delhi/NCR. Information was gathered, using three instruments, from a sample of 120 managers, by using the emotional intelligence scale developed by Chadha and Singh (2001) and job satisfaction scale developed by Harris (2000). It was found that there is a very strong significant linear relationship between emotional intelligence and employee satisfaction. This research therefore adds a new dimension to employee performance, leadership and emotional intelligence, since no similar study has been conducted.

Keywords: Emotional Intelligence, Employee Performance, Emotional Maturity, Emotional Competency, Emotional Sensitivity

View PDF

Refund policy | Privacy policy | Copyright Information | Contact Us | Feedback © Publishingindia.com, All rights reserved