From Attrition to Retention: Exploring HR Strategies for Microfinance Industry

Abstract

The microfinance industry is essential for increasing financial access, especially in rural areas. It provides credit to low-income families, helping them grow economically. This study investigates HR-related challenges in microfinance, focusing on high employee turnover and retention strategies. The study attempts to explore the reasons why field officers and customer relationship executives often leave, considering factors such as management practices, location-based difficulties, and onboarding issues. Through exit interviews and analysis of available data, we identified patterns and proposed specific HR solutions to improve retention. Part of this effort involved creating training materials, such as animated induction videos and a referral bonus programme, aimed at boosting employee satisfaction and lowering attrition. The results of the study show that improving HR practices directly impacts the performance and sustainability of microfinance institutions. When employee retention is strong, microfinance companies can better fulfil their mission of financial inclusion and poverty reduction in underserved areas.

Keywords: Attrition, Retention, HR Strategies, Strategic HRM, Microfinance Industry

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