Wednesday, 06 Dec, 2023




Sustainable Tourism and Residents Satisfaction: An Empirical Analysis of UNESCO World Heritage Sites in Delhi (India)

Journal of Hospitality Application and Research

Volume 18 Issue 1

Published: 2023
Author(s) Name: Suman Lata, K. Mathiyazhagan, Aruditya Jasrotia | Author(s) Affiliation: Amity Institute of Travel & Tourism, Amity University, Noida, Uttar Pradesh, India.
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The aim of this paper was to determine the influence of four dimensions of sustainability (environment, economic, socio-cultural and institutional) on satisfaction in the context of residents in the UNESCO heritage place. Data was collected from resident’s regarding the three UNESCO world heritages in Delhi. These heritage sites are Red Fort, Qutub Minar, and Humayun Tomb. The responses were taken from 220 residents of Delhi. Data were analyzed by using structural equation modeling by performing partial least squares (PLS). The findings of this study state that economic, socio-cultural and institution positively influence the residents’ satisfaction whereas the environmental dimension of sustainability was not found a significant predictor of residents’ satisfaction. This study provides implications for local residents’, government and private players. There is a need to put more consideration on economic dimension so that benefits gets transfer to local community and economic leakages get reduced. This study has conducted in Indian context so the findings can’t be generalized for other countries. This is one of the few studies which have conducted in UNESCO heritage sites contexts in India.

Keywords: Sustainable Development, Prism of Sustainability, Residents’ Satisfaction, Tourism Management, India, UNESCO World Heritage Sites

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