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Smart Airline Solutions are the Next Game Changer for Airline Industry

Journal of Hospitality Application and Research

Volume 15 Issue 1

Published: 2020
Author(s) Name: Sandeep Kumar Joshi, Ashu Sharma | Author(s) Affiliation: Head-Talent Acquisition, Shree Cement Limited, Beawar, Rajasthan, India.
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Abstract

This paper analyses the impact of smart automation tools like information technology (IT), Artificial Intelligence (AI), Robotics, etc. applications in the airline industry. To address this purpose, a review of IT innovation in the airline industry, on service patterns and service quality is done. The paper explores the next big wave in automation and travel technology overall and will focus on “the process” as well as “the people”. This paper attempts how information technology, AI and Robotics can enhance and improve the travel experience from booking to destination. Technology will deliver airline customers an engaging, more “humanized” interaction. This could mean personalized travel itineraries pushed to your cell phone or digital “identities” to speed security clearance or personal GPS to ease the navigation of airports and destinations. Ironically, technologies will ultimately induce a more “human” experience in travel even for making smooth payment. The paper attempts on airline focusing more on technology as an important component and investment in their future (best illustrations are SABRE-Semi Automated Business Research Environment, CUTE-Common User Terminal Equipment, ILS). Inefficiencies in outdated technology have hindered airlines from quickly and easily making business changes. The ATC continues to rely on RADAR and analog radio in a satellite and digital world unless improvements are made on these strained systems, continued growth in air travel-both commercial and private-will result in increased delay, loss of revenues, and overall hampering the growth in the air travel. New generation technology systems are being put in place today. One of the recent developments is for “Using an emerging global network, ATN (Aeronautical Telecommunication Network)”. Information Technology will demonstrate innovations in more In-flight services and entertainment including access to the internet and phone.

Keywords: IT, Airline, SABRE, Travel, RADAR, ILS

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