Redesigning Performance Management System for Optimising Organizational Performance - A Study of Hotel Industry in Rajasthan

Abstract

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Organizational performance is a matter of strategic concern for management in the present uncertain, volatile, competitive and ambiguous environment. To achieve organizational goals, employee performance needs to be managed on an on-going basis. This paper seeks to investigate the system of managing employee performance in five-star and four-star hotels of Rajasthan. It analyses the various dimensions of a performance management system and presents a comparative view of the five-star and four-star hotels in this respect. Research has been conducted on 200 employees working in hotels selected through convenience sampling. Statistical tools like percentage, mean, standard deviation-test have been applied for data analysis and hypothesis testing. Results indicate that five-star hotels have a better system of performance management as compared to four-star hotels. However, in some dimensions of the system, non-significant difference was found between the hotels of these categories. The findings and implications of the research paper are significant not only for hotel industry but for all the other sectors because organizational performance, profitability and consumer satisfaction Department of Hotel Management, BIT-Mesra, Ranchi-835215 cannot be attained by any enterprise without having a logical, unbiased and continuous basis for enhancing and improving employee performance.

Keywords: Performance Management, Hotel Industry, Employee Performance, Employee Development

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