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Managerial Competencies and Exemplary Leadership Practices of Hotel Managers in the Lebanese Lodging Industry

Journal of Hospitality Application and Research

Volume 14 Issue 2

Published: 2019
Author(s) Name: Fadila Maraouch | Author(s) Affiliation: Department of Marketing and Hospitality Management, Lebanese American University, Beirut, Lebanon
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Abstract

This study investigates the relationship among managerial competencies, organizational profile and exemplary leadership practices of managers in the lodging industry of Lebanon. Statistical analysis was based on a survey distributed among hotels. Leadership was the most important in relation to exemplary leadership practices. Operational managers had varying results with front desk managers using them the least. This study examined competency models and proposed using exemplary leadership practices to assess which managerial competencies are strong and which are deficient requiring enhancement. Results provide information that can help Human resource managers, hoteliers, and educators develop better training programs. Practical implications are presented.

Keywords: Managerial Competencies, Exemplary Leadership, Competency Models, Lodging, Hospitality

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