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Benefits Among Back-of-the-House Employees in the Hotel Industry

Journal of Hospitality Application and Research

Volume 14 Issue 2

Published: 2019
Author(s) Name: Jung-in Stephanie Bae | Author(s) Affiliation: School of Hospitality Leadership, East Carolina University, Greenville, NC, United States.
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Abstract

This study was conducted to examine the relationship between benefits satisfaction and intent to leave among back-of-the-house employees in Las Vegas hotels. Employee benefits have generally been assumed to be an effective way to attract and retain employees; in fact, 70% of 45 U.S. companies include the benefit packages in their retention strategies. That idea that competitive benefits packages can help firms to win the retention war is widely accepted. The results of the study indicate that benefit satisfaction was significantly related to intent to leave; those who were satisfied with benefits were less likely to leave their jobs. The respondents who were 44 years old or younger and who were not either married or living with partners were more likely to leave. In addition, male respondents were more satisfied with their benefits than females.

Keywords: Benefit Satisfaction, Lodging Industry, Back-of-the-House

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