The Need and Impact of Implementing an Effective Virtual Private Network (VPN) in the Retail Business Sector during COVID-19 Pandemic

Abstract

As a result of digitalization, retail organisations have more freedom and opportunities to reduce the cost of transitions, capture many new customers, maintain positive relationships with current customers, and provide positive energy and motivation to employees by offering a variety of benefits such as work from home and remote working, as well as allowing consumers to purchase goods and services from any location [1]. When employees are working or when customers visit the retail business network, the retail business is concerned with maintaining a secure connection [2]. Most employees and consumers use computers and mobile devices for work, so they require a secure connection as well as protection against the sharing of sensitive information and data [3]. The purpose of this study is to examine the factors that influence the adoption of virtual private networks in the retail industry using secondary data. According to the findings of this study, Virtual private networks (VPNs) are necessary for providing secure connections over public networks. There are numerous factors that have an impact on the adoption of virtual private networks in retail businesses to create a risk-free and secure network. These factors are both direct and indirect. Virtual private networks (VPNs) not only provide security for network and data access, but they also assist in keeping the data that is made available safe and secure.

Keywords: Digitalisation, E-Commerce, Retail business, Security, Virtual Private Network (VPN).

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