S. Vinod Kumar, I. Himaja and Peryala Deepanjali |
Computer Science and Engineering, Malla Reddy Engg. College for Women, Hyderabad, Telangana, India.
Abstract
People frequently deal with problems like broken roads, inadequate waste disposal, and malfunctioning streetlights, but the current reporting procedures are still cumbersome and ineffective. Delays and a decline in public trust result from the lack of transparency and real-time tracking in traditional systems that rely on phone calls or manual forms. There have been several mobile-based solutions put forth, but their scalability is limited by the fact that many of them are platform-dependent or call for intricate machine learning models. This paper presents Civic Issue Tracker, a cross-platform, lightweight grievance management system designed to address these issues. The solution makes use of a SQLite database, React-Tailwind frontend, FastAPI backend, and WebSockets for real-time updates. Geolocation reporting, media uploads, live complaint tracking, auto-escalation of unresolved cases, and a reward system are some of the essential features. By guaranteeing quicker resolution, openness, and public involvement, the suggested system promotes more intelligent and responsible communities.
Keywords: Civic issue trackers, FastAPI, Grievance redressal, React, Smart cities, WebSockets.
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