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Total Quality Management and Business Excellence

International Journal of Management Prudence

Volume 7 Issue 1

Published: 2015
Author(s) Name: Geeta Sachdeva | Author(s) Affiliation: Assistant Professor NIT-Kurukshetra, Haryana, India
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In the context of Indian market, customers notice the quality of the product and at the same time the price of that particular product. Therefore, to be a front-runner in Indian market, quality of the product plays a chief role. Thus, total quality management (TQM) has been extensively acknowledged as the ways and means for maintaining Excellence. From design to manufacturing, from factory to retailers or dealers or to end customers organizations are accepting Total Quality Management approach for gaining quality excellence throughout the whole journey. Hence, in the present paper an attempt has been made to provide some viewpoints of defining the excellence at national and international level and an outline of BE models emphasizing on the referential ones. Lastly, an attempt has been made to draft the coordinates of the journey through TQM towards excellence in India.

Keywords: Total Quality Management, Business Excellence

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