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Work Alienation: Role of Organization and Supervisor Support in Indian BPO Sector

Indian Journal of Industrial Relations

Volume 54 Issue 1

Published: 2018
Author(s) Name: Prajna Srutismara, Surya Prakash Pati and Ashish Rastogi | Author(s) Affiliation: Human Resource Manager Sweans Technologies Pvt. Ltd.,KINFRA Techno Industrial Park, Kozhikode.
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Abstract

Attrition has been recognized as one of the principal threats to the competitiveness of Indian BPO sector. More specifically many researchers have identified that it is often the early career professionals who decide against an extended relationship with the BPO. Using the job demand- resource lens, we explored whether work alienation is associated with turnover of the early career employees in the Indian BPO sector. Additionally, we also investigated whether work alienation mediates the relationship between organizational support variables and turnover intention. We found evidence for a full mediation. The implications of the study findings are also discussed.

Keywords: N.A.

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