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Quality of Healthcare Service in West Bengal: The Perspective of Public Private Partnership Model

Indian Journal of Industrial Relations

Volume 59 Issue 3

Published: 2024
Author(s) Name: Anwesha Nag, Naveen Das and Indranil Bose | Author(s) Affiliation: Vice Chancellor at Adamas University, Kolkata, India.
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Abstract

Public-private partnership (PPP) in the healthcare sector is found to be a growing phenomenon. At present, more than 2000 healthcare ventures are active in the PPP domain in India. More than 100 healthcare PPP ventures are functioning in West Bengal. The quality of service in the sector, especially in PPP-based ventures has remained a major area of research across India. The present study has been undertaken to examine the service quality in healthcare service in West Bengal in general and from the perspective of the PPP model in specific. Based on the available secondary data qualitative, exploratory and descriptive research approaches have been adopted in the present study. The study has also used inductive research design and thematic analysis techniques.

Keywords: N.A.

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