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Impact of Organizational Culture on Turnover Intentions in BPO Sector in India

Indian Journal of Industrial Relations

Volume 48 Issue 4

Published: 2013
Author(s) Name: Sulakshna Dwivedi, Sanjay Kaushik, Luxmi | Author(s) Affiliation:
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Abstract

The present study has been conducted in three strata comprising 15 BPO units in and around Chandigarh to establish a relationship among Organizational Culture, Commitment, and Turnover Intentions of employees. Further, the study examines the mediating role of Organizational Commitment between Organizational Culture and Turnover Intentions. Results revealed that Turnover Intention is significantly influenced by Organizational Culture and Commitment. The role of Organizational Commitment in Organizational Culture and Turnover Intentions has been found to be not a perfect mediation type rather it is a partial mediation. This study contributes to a better understanding of the influence of Organizational Culture and mediating effects of Organizational Commitment on the Turnover Intentions among employees in the BPO sector.

Keywords: N.A.

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