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Impact of COVID-19 on Delivery of Quality Hospitality Education In India

International Journal of Hospitality and Tourism Systems

Volume 14 COVID-19 Issue

Published: 2021
Author(s) Name: Usha Dinakaran | Author(s) Affiliation: Department of Hotel Management, CHRIST (Deemed to be University), Bangalore, Karnataka, India.
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Abstract

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The COVID-19 pandemic caused many industries globally to undergo radical changes in their operational systems, disrupting the service delivery processes. The education industry is no exception to this phenomenon. India’s higher educational institutions witnessed the immense challenge of taking the teaching process online with limited means and infrastructural support. This study aimed to assess the impact of the pandemic on the delivery of education online in India with particular reference to hospitality courses. A survey of 250 students and interview of 10 faculty members from 5 universities offering hospitality course across India showed that the online learning system is far from satisfactory and effective. Moreover, teachers need to undergo training sessions in order to improve their online teaching skills and create newer methods of imparting skills and evaluating students’ performance.

Keywords: COVID-19, Hospitality, Education, Online Education, Online Learning

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