Analysis of Online Shopping Activity in the Digital Age: Emerging Pattern and Consumer Experiences

Abstract

Consumer behaviour in the digital era is characterised by enhanced decision-making, more online purchasing, the influence of social media, mobile pre-eminence, personalisation, and a focus on the customer experience. Businesses must adapt to these advancements by establishing a robust online presence, embracing e-commerce, utilising social media, optimising for mobile devices, and employing data analytics to tailor client experiences. The study seeks to examine the impact of this transformation on customer purchase decisions and preferences. The study’s findings indicate that buyers in the digital age prioritise information gathering, exhibit greater social connectivity, and are increasingly inclined to make purchasing decisions based on online reviews and peer recommendations. The study examines the influence of emerging technologies, such as artificial intelligence and big data analytics, on comprehending customer behaviour. The objective of this study is to analyse and understand the evolving consumer behaviour in the digital era, particularly regarding online shopping practices. Given the swift advancements in technology and the widespread adoption of online shopping platforms, it is essential to comprehend customer interactions with digital marketplaces, the factors that shape their purchasing decisions, and the impact of these behaviours on the whole retail landscape.

Keywords: E-Commerce, Digital Era, Consumer Behaviour, Online Platform

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