Employees Attitude Towards Adoption of Electronic Banking Services: A Case of Public Sector Banks

Abstract

Electronic banking is shifting the banking industry, having the major effects on banking dealings. Banking is nowadays no longer restricted to the branches were one has to move to the branch in person, to withdraw money or put down a cheque or demand a statement of accounts. In factual electronic banking, any inquiry or operation is processed online devoid of any indication to the branch (anywhere banking) at every moment. The electronic banking, thus, at this time is added of a custom to more willingly than an exception in many urbanised countries because of the reality that it is the cheapest system of set that banking services. These days, e-banking is used as an intentional tool by the universal banking zone to invite and keep hold of customers. The main objective of carrying out this study was to measure the attitude of bank employees towards the adoption of E-banking services among public sector banks in Sivakasi. Descriptive and analytical research methodology is used to accomplish the study using census method. The study is conducted in 21 public sector banks in Sivakasi. A questionnaire was developed based on employee’s perception, risks associated, challenges, workload, job satisfaction, and employees benefits. The data are collected from 205 bank employees through structured questionnaire. The data were analysed in the course of frequency percentage and Kruskal Wallis test with the help of SPSS.

Keywords: Electronic Banking, Banking Industry, Public Sector Banks, Employees Attitude, Sivakasi

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