Monday, 02 Oct, 2023




Integrated Business Excellence Approach for Long-Term Sustainability of Indian MSME Organizations

Drishtikon: A Management Journal

Volume 13 Issue 2

Published: 2022
Author(s) Name: Rajesh Krishnamurthy Rao, Veena Shenoy, Manish Kothari | Author(s) Affiliation: ISBR Business School, Bengaluru, Karnataka, India.
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Purpose – To study the current approaches to Business Excellence, Quality Management Systems, brief History of evolution of Quality and provide the theoretical contribution by comparing western thought with Vedic Indian thought. Methodology / Approach – The study included Business Excellence Frameworks such as MBNQA, EFQM and Deming Prize from USA, Europe and Japan, and also, Indian adaptations such as Rajiv Gandhi National Quality Award (RGNQA), Zero-Effect Zero-Defect or ZED by Ministry of MSME, CII Exim Bank Award for Business Excellence, IMC Ramakrishna Bajaj Award National Quality Award, Golden Peacock and Business Excellence Award to identity the commonality and distinctiveness of the approaches. Findings – The ISO Management Systems are widely accepted as QMS, EMS and OHSMS standards and progressive organisations have adopted MBNQA, EFQM and Deming Prize approaches for Business Excellence and Long-term Sustainability. The Vedic Heritage of India which is over 5000 years has tremendous knowledge value and the “Vedic-SRK Model” is contributed to the researchers and academicians. Originality of Value – The approach of Vedic SRK model is unique but however, the Vedic terminology used in aspects of Quality, Leadership, Workforce etc., are commonly used in India. However, author submits that the Vedic approach to Business Excellence is not total and requires further theoretical study as the knowledge is vast.

Keywords: Quality Management System, ISO 9001, Business Excellence, MSMEs, India, Vedic Business Excellence

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