Framework of Training for Lean Service

Abstract

The direct applicability of human resource activities in Lean service, hitherto, a relatively unexplored field have been focused in this paper. The seven major lean principles have the potential of being applied for significant improvement in organizational performance and creation of congenial environment in the organization. Out of the seven principles, elimination of waste, thereby creating value-added service is one of the major strategic imperatives in the present scenario. Training, one of the constructive subsystems of the HRD system, has the potential of playing an important role in realizing this objective. Lean training, typically characterized as mutual training with a holistic developmental perspective encompassing both trainers and trainees, is different from traditional training approaches. An attempt is made to identify the quintessential features of training initiatives for different levels of employees and propose some guidelines which may be advantageously referred to by senior management to design tailor-made lean thinking module.

Keywords: Lean Manufacturing, Lean Service, Lean Training, Lean Framework

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