Motivation and Relationships: Key to High Performance Service Organizations

Abstract

Organizational success and an employees ability to thrive for betterment are influenced by a leaders ability to ignite outstanding performance. When a leader creates resonance or a positive feeling that facilitates the best in people, then it generates natural motivation, morale and ongoing learning. The concept of developing emotional self-awareness in staff, self-control, adaptability and initiative in management, and organizational teamwork and collaboration in social networks are vital for tourism and service industry. Relationships with customers is integral to employee satisfaction. Contentment in staff and the confidence to interact as an equal with other professionals are closely linked to self-esteem or ones own morale. External motivation is any external factor to generate positive behavior. The complexities of interpersonal relationships within the clinical domain, and the critical issues faced by employees on a daily basis, indicate that morale, job satisfaction and motivation are essential components in improving workplace efficiency, output and communication amongst staff. This paper argues that the ability to inspire morale in staff is a fundamental indicator of sound leadership and managerial characteristics. It discusses the importance of healthy interpersonal relationships to optimize business growth. The practical concepts discussed are role preparation for managers, understanding internal and external motivation, fostering internal motivation in hotel staff, and the importance of attitude when investing in relationships.

Keywords: Hotel, Leadership, Morale, Manager, Work Culture

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