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Managing Conflict in Hospitality Industry

AVAHAN: A Journal on Hospitality and Tourism

Volume 3 Issue 1

Published: 2015
Author(s) Name: Sumit Banerjee | Author(s) Affiliation: General Manager,Shiv Foods & Beverages,Ahmedabad –Varoda Express Way Mankav,Ahmedabad,Gujarat,India
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Abstract

As per the oxford dictionary conflict is a serious disagreement or lack of agreement between opinions, principles etc. conflict can be as simple as a difference of opinion or as complex as a lengthy battle over matters of significant importance. A conflict can be caused by an event or a clash of personalities. Conflict may also occur when people hold opposing views about a situation and how to handle it. Multiple cultures are often present in hospitality organizations, conflict may emerge through differences between culture and organizational norms. Value differences resulting from different generations can also create conflict. Supervisors must try to ensure that every employee respects the different beliefs of their co-workers. In doing so, they can help to reduce conflict within their hospitality organizations. Left alone, conflict may cause serious troubles that prevent your department from achieving its goals. If properly managed, however some types of conflict can be constructive. In this research first looks at the possible benefits of conflict to hospitality operations. Next, common sources of conflict, types of conflict, and possible outcomes of conflict are examined. Later sections examine strategies to manage conflict and negotiating techniques supervisors may use to resolve conflict between employees, between themselves and employees, and between themselves and their bosses.

Keywords: Source, Types, Outcome of Conflict and Conflict Management

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