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A Review of Relationship between Job Stress and Big Five Personality Dimensions among Employees of Hotel Industry

AVAHAN: A Journal on Hospitality and Tourism

Volume 3 Issue 1

Published: 2015
Author(s) Name: Jagjit Kaur, B.C. Malkani | Author(s) Affiliation:
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Abstract

In todays competitive world job stress is becoming globalized and influence workplace environment of all the countries, all professions and all categories of employees, as well as tribes and society as a whole. So, employee faces job stress in one way or other and also deals with it individually. It hasnt left apart any employee whether belonging to primary, secondary and tertiary industry. In tertiary industry or in service industry, employee personality plays an important influence on the companys service quality, customer service skills, and overall performance of service providers, which in turn influences customer satisfaction, loyalty and ultimately organizational success. As the employees of hotel industry face stress due to long working hours and to meet day to day complexities. So, it is essential to study the personality dimensions of hotel employees as personality of an employee plays an important role in making him more or less vulnerable to stress. To reduce the stress the present study aims to contribute new knowledge to the existent literature of personality traits and job stress among hotel employees by conducting comprehensive literature review on the subject matter. Apart from this, the effect of Big Five personality dimensions i.e. extraversion, agreeableness, conscientiousness, neuroticism, and openness to experience on employee job stress, including their interdependence was further discussed in detail.

Keywords: Big Five Personality Dimensions, Personality Traits, Job Stress, Tertiary Industry

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