Study on Attrition of On Roll Employees During FY 2020-2022 Duration During COVID-19 Pandemic in Mumbai in Services Sector

Abstract

The study examines the impact of the COVID-19 pandemic on organizations and individuals, focusing on the services sector in Mumbai. It investigates the voluntary attrition of full-time on-roll employees from 2020 to 2022, aiming to identify key factors contributing to employee resignations and propose remedial measures. It adopts a quantitative approach by administering a structured survey with Human Resources Business Partners (HRBPs) representing employee groups ranging from 150 to 400 individuals. Findings suggest that the pandemic has led to increased vulnerability for employees and survival measures for organizations. The research highlights the importance of strong connections between employees and companies and recommends that managers shift their leadership styles to focus more on building culture and connections. Implications include the need for organizations to address attrition effectively to retain talent and ensure long-term success.

Keywords: Covid, Attrition, Organizations Interventions, Services Sector

View PDF