Role and Application of Emerging Artificial Intelligence Tools (Metaverse, Blockchain) in Learning and Development Domain of Human Resource Management

Abstract

As digital transformation sweeps across industries, organizations seek innovative solutions to optimize learning and development methods. This study explores the transformative potential of three cutting-edge technologies: Artificial Intelligence (AI), Metaverse, and Blockchain. Building upon research published up to 2022, it examines how AI, encompassing deep learning, machine learning, and expert systems, can enhance team recruitment and development. Notably, Blockchain complements AI by providing insights into team capabilities and adaptability through continuous learning, fostering diversity and maximizing personnel exposure. This study proposes a concrete process for integrating these technologies and advocates for their widespread adoption across diverse industries. Furthermore, the study addresses the critical issue of the widening skill gap by investigating how Metaverse and Blockchain can bridge this gap in industrial training. Employing an exploratory qualitative research design utilizing surveys, questionnaires, and interviews, it identifies key factors driving the adoption of these immersive and interactive technologies, highlighting their potential to revolutionize training landscapes. Shifting focus to Human Resources, the study examines how AI, Blockchain, and Metaverse are transforming HR functions. It delves into the integration of these technologies in HR management, showcasing a range of promising applications, such as streamlined recruitment, data-driven performance management, and enhanced security and privacy. By analysing both opportunities and limitations, the study paints a comprehensive picture of how these technologies are shaping the future of HR, ultimately promoting a more efficient, secure, and personalized employee experience.

Keywords: Artificial Intelligence, Training Design, Training Needs, Blockchain, Metaverse, Immersive, Transactional Learning Environment, Leadership, Management

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